Shipping & Returns Policy
SHIPPING POLICY:
Divs typically dispatches products with 1-3 business days from order and you can expect it to reach you between 3-10 business days, depending on shipping carrier. Some products do not ship outside of Chennai (within porter/rapido limits from our brewery) For faster deliveries including same day, please whatsapp us at +91 7401020304.
RETURN & REFUND POLICY:
Store Credit: If you have placed an order incorrectly (wrong delivery method, or choosing a product that does not deliver to your location), we are unable to accept returns. Instead, we will issue store credit for the full amount of the order within 14 business days. Please contact us at at the email address mentioned below with your original invoice with order confirmation for assistance.
We do not accept returns at anytime.
Unfulfilled Orders
Refunds: If the product you ordered will not be restocked or shipped out within one week of your order, we will issue a full refund within 14 business days.
Shipping Carrier Issues
First Attempt: If your shipment does not arrive due to issues with the shipping carrier, we will attempt to reship the product. We will cover the cost of reshipping in this case. Many products require immediate refrigeration upon arrival.
Second Attempt: If the product fails to arrive after a second shipping attempt due to carrier issues, you will be eligible for a refund. Many of our products require immediate refrigeration upon arrival.
Partial Damage During Shipment
Store Credit: If your shipment arrives partially damaged (e.g., broken bottles, spilled contents), we will issue store credit. To process this, you must provide clear photos and videos of the damage. Store credit can be redeemed within one year from the date of the original order. Contact us at hi@divs.in with the required documentation and your original invoice or order confirmation.
Product Defects or Expectations Mismatch
Store Credit: If the beverage is defective (e.g., taste or quality issues) or does not meet your expectations, we will issue store credit. Many of our beverages will continue to ferment in transit, and taste changes are possible. This is the nature of organic fermentation that we are known for. For quality concerns, please contact us at hi@divs.in with details of the issue and your original invoice or order confirmation. Store credit is available for use within one year from the date of the original order.
Shipping and Handling
Shipping Methods: We offer standard shipping options via 3rd party who will ship in room temperature. Chennai deliveries will be via third party delivery service. Products available for Chennai delivery may not deliver to rest of India.
Shipping Restrictions: Due to the nature of our products, we currently ship only within India. We are unable to ship to international addresses at this time.
Delivery Time: Delivery times may vary based on your location and the shipping method selected. You will receive a tracking number via email and phone number once your order has been shipped. We will ship the product within 2-5 days of receipt of order, and you can expect it to reach you within 7-10 business days (as per shipping carrier policy). Contact us on whatsapp for faster delivery times.
Contact Information
For any questions or to initiate a return, request a refund, or resolve any issues, please reach out to us at hi@divs.in. Ensure you include your original invoice or order confirmation for reference.
Policy Updates
We may update this policy from time to time. Please review it periodically for any changes.
Thank you for choosing DIVS! We appreciate your support and understanding.